The Joker Prepaid Card can be used wherever VISA and Mastercard cards are accepted. To use the card at a point-of-sale terminal, simply swipe the magstripe on the back of the card and sign the receipt. Each time the prepaid card is used, the purchase amount, including taxes and any other charges, is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment.

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number, and email address of the cardholder be verified with the card-issuing financial institution prior to purchase. If you wish to make online, mail, or telephone order purchases, you should go to jokercard.ca to register your card. Unless you register your card in advance, there may be no way an online, mail, or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

You can check your balance online at jokercard.ca or by calling 1-855-288-0926. A merchant will not be able to tell you how much money you have remaining on the prepaid card. Knowing your balance before shopping will help ensure that the Joker Prepaid Card has enough funds available to pay for your purchases.

Some merchants permit ‘split transactions’. If you wish to use your card for a purchase that is greater than the balance associated with your card and the seller permits split transactions, you must charge only the exact amount available on the card to the card. Then you must pay the difference using another payment method. The merchant may require payment for the difference in cash rather than accepting another card, such as a credit or debit card. Some merchants may not accept these ‘split transactions’. If you fail to inform the merchant that you want to perform a split tender transaction prior to completing the transaction, your card is likely to be declined.

Yes, however, you should be aware that your Joker Prepaid Card may not be accepted at automated fuel pumps. You can pay for your fuel purchase with the station attendant rather than swiping your prepaid card at the pump. Your prepaid card should not be used for recurring transactions.

Some merchants, like hotels, restaurants, and mail-order companies factor in an automatic service charge or additional expenses when using a prepaid card. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Joker Prepaid Card and use another form of payment for the balance or tip.

The Card expires but funds do not. If there is a remaining balance on the Card when the Card expires, please contact 1-855-288-0926 for a new Card with the then-current balance.

Click here for the full FAQ guide for Virtual Visa cards.