IMPORTANT: Please note there are new limits when transacting with a European Merchant, click here for more information.

Joker Prepaid Mastercard®
Features & Benefits

Joker Mastercard on Globe

Worldwide acceptance for safe and secure purchases
Online and in-store.

Gift Card Rack

Available in denominations from $25-500 at over 11,000 retail locations across Canada.

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PURCHASE

Retailers

Purchase the Joker Prepaid Mastercard at over 11,000 retail locations across Canada.
Click or tap the retailer name to view the store locator.
Brunet
Canadian Tire
Co-op
Country Grocer
Loblaws
Metro
Pharmaprix
Rexall
Safeway
SaveOnFoods
Shoppers Drug Mart
Sobeys
Staples
TGP
The Home Depot
Thrifty Foods
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FAQ

Frequently Asked Questions

HOW DOES THE JOKER PREPAID MASTERCARD WORK?

The Joker Prepaid Mastercard can be used wherever Mastercard cards are accepted. To use the card at a point-of-sale terminal, simply swipe the magstripe on the back of the card and sign the receipt. Each time the prepaid card is used, the purchase amount, including taxes and any other charges, is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment.

DO I NEED TO REGISTER MY CARD FOR ONLINE, MAIL OR TELEPHONE PURCHASES?

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number, and email address of the cardholder be verified with the card-issuing financial institution prior to purchase. If you wish to make online, mail, or telephone order purchases, you should go to jokercard.ca to register your card. Unless you register your card in advance, there may be no way an online, mail, or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

HOW DO I KNOW WHAT THE BALANCE IS ON MY THE JOKER PREPAID MASTERCARD?

You can check your balance online at jokercard.ca or by calling 1-855-288-0926. A merchant will not be able to tell you how much money you have remaining on the prepaid card. Knowing your balance before shopping will help ensure that the Joker Prepaid Mastercard has enough funds available to pay for your purchases.

CAN I MAKE A PURCHASE FOR MORE THAN THE AMOUNT REMAINING ON MY THE JOKER PREPAID MASTERCARD?

Some merchants permit ‘split transactions’. If you wish to use your card for a purchase that is greater than the balance associated with your card and the seller permits split transactions, you must charge only the exact amount available on the card to the card. Then you must pay the difference using another payment method. The merchant may require payment for the difference in cash rather than accepting another card, such as a credit or debit card. Some merchants may not accept these ‘split transactions’. If you fail to inform the merchant that you want to perform a split tender transaction prior to completing the transaction, your card is likely to be declined.

CAN I USE MY JOKER PREPAID MASTERCARD AT FUEL STATIONS AND/OR RESTAURANTS?

Yes, however, you should be aware that your Joker Prepaid Mastercard may not be accepted at automated fuel pumps. You can pay for your fuel purchase with the station attendant rather than swiping your prepaid card at the pump. Your prepaid card should not be used for recurring transactions.

Some merchants, like hotels, restaurants, and mail-order companies factor in an automatic service charge or additional expenses when using a prepaid card. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Joker Prepaid Mastercard and use another form of payment for the balance or tip.

DOES MY JOKER PREPAID MASTERCARD EXPIRE?

The Card expires but funds do not. If there is a remaining balance on the Card when the Card expires, please contact 1-855-288-0926 for a new Card with the then-current balance.

CAN I ADD ADDITIONAL FUNDS TO MY JOKER PREPAID MASTERCARD?

No. The Joker Prepaid Mastercard is non-reloadable.

WHAT IS THE VIRTUAL JOKER PREPAID MASTERCARD AND WHERE CAN I USE IT?

The Virtual Joker Prepaid Mastercard is a prepaid card that can be used to make online purchases worldwide wherever Mastercard is accepted.

DO FUNDS EXPIRE?

There is a “Valid Thru” date on your Virtual Joker Prepaid Mastercard. This is the date after which you may not use that Virtual Joker Prepaid Mastercard for any purpose. However, your right to use the funds loaded on that Virtual Joker Prepaid Mastercard does not expire and cards may be replaced on and following the Valid Thru indicated on the face of the Card at no cost to the Cardholder. You may contact customer service at 1-833-293-7721 to request a replacement Card.

HOW MUCH MONEY CAN I LOAD ON THE VIRTUAL JOKER PREPAID MASTERCARD?

You can load anywhere from $25 to $500.

WHAT INFORMATION DO I NEED TO MAKE A PURCHASE WITH A VIRTUAL JOKER PREPAID MASTERCARD?

You need the full 16 Digit Card number, 4 Digit Expiry date and 4 Digit CVV2. All of this information will be displayed on the front of your Virtual Mastercard once you’ve completed Activation.

WHAT ARE MY SPENDING LIMITS ON MY CARD?

*Limits:
Maximum card balance: $500 CAD
Maximum single spend: $500 CAD

*Effective August 7, 2020, the maximum spend in a single transaction at merchants located in the ƚEuropean Economic Area will be limited to $75 CAD. If you experience a decline at a merchant located in this region, please try again for an amount equal to or less than $75 CAD. The maximum spend over the lifetime of the Card in this region is $225 CAD.

ƚEuropean Economic Area subregion includes the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), and Mayotte. Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

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CARDHOLDER

Cardholder Agreements

Select the image below with the same six digits on your Card.
Joker Mastercard 533814
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Joker Mastercard 533985
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Virtual Joker Prepaid Mastercard
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